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Sterling Cares
Sterling Cares
Sterling Cares


At Sterling, our brand promise – Holiday Differently
drives us to provide unforgettable holidays with our
exemplary service, enriching discoveries &
experiences and diverse destinations.

Sterling Cares is our comprehensive hygiene and
sanitation program,in association with Apollo Clinics.
Apollo is Asia's foremost healthcare provider

Sterling Cares is in line with the latest guidelines
recommended by the Government and institutions like

We are committed to providing you with a Safe &
Fun-Filled Holiday!

Sterling Cares
Sterling Cares

Ramesh Ramanathan

Chairman & Managing Director

Sterling Cares
Sterling Cares

Pre-communication on

Sterling CARES

sent to guests

Sterling Cares

Self declaration of

travel history

on arrival

Sterling Cares

Temperature checks every time

the guest enters the resort

Sterling Cares

Defined entry timings

for guest safety

Sterling Cares

Pre-collection of Govt.

approved ID for

minimal-contact check-in

Self-handling of baggage

for reduced contact

Sterling Cares

Preferred access in elevators

and on buggies for elderly

& differently-abled

Sterling Cares

All guests to maintain social distancing and wear masks outside their rooms

Sterling Cares

Public areas sanitized
every 2 hours

Sterling Cares

Alternate day room

cleaning to reduce contact

Use of masks & gloves by staff

when cleaning the room

Sterling Cares

All room equipments including

TV remote sanitized for use

Sterling Cares

Tables set as per social

distancing norms

á la carte and mini-buffets

served by staff

Sterling Cares

Innovative pre-plated combos

for breakfast instead of buffets

‘Take Away’ food

to ensure social distancing

Sterling Cares

New set of games &

activities keeping social

distancing in mind

In-room games

for the family to enjoy

Sterling Cares

Outdoor activities in

the safety of the resort

Sterling Cares

Share departure time in

advance to avoid crowding

E-folios instead of Paper bills

to ensure safety

Sterling Cares

Training & Certification

for all resort teams on

Sterling Cares

Strict Norms of screening

and hygiene for all associates

Sterling Cares

Sterling Cares Champions

at every resort

For employees, guests &

business associates

Newly designed for in-room

and outdoor fun within

safety of resort

Sterling Cares

Dispersed Accommodation

provides space to enjoy nature

with social distancing

Sterling Cares

In each resort to ensure

highest levels of safety

& hygiene

Assuring recommended

hygiene & sanitation


Sterling Cares

First of its kind to protect against

cancellations, medical

emergencies & baggage loss

Sterling Cares


We will ensure your safety and hygiene, while delivering

fun-filled, entertaining and memorable holidays with

Sterling’s signature warmth and passion.


  • Guests’ details collected during the pre-arrival call
  • Alternate day room cleaning to minimize contact
  • Restricted restaurant services to avoid direct contact
  • No indoor activities
  • Takeaway instead of Room Service
  • E-folios handed over during checkout
  • Unavailability of swimming pools and health club
  • Daily temperature checks at the resort entrance
  • Regular disinfection of rooms and public areas
  • Restricted table seating to encourage social distancing in the restaurant

Yes. All our employees are:

  • Trained to fight COVID-19
  • Certified on hygiene guidelines
  • Distanced safely from each other
  • Special focus on kitchen sanitization as per government standards
  • Associates always wear masks in the kitchen while handling food
  • No half-cooked or raw food served

Additional FAQ

  • While we would like you to reach before 8 pm, we will not deny entry if we are informed in advance.
  • Since there is a possibility that the others may also be affected the whole group will have to be declined.
  • Entry in the resort will be declined and since all the guests would have passed through the same area the entire group will have to be declined.
  • We are currently not operating the driver dormitory inside the resort.However, paid options can be availed outside the resort based on availability. Resort front desk can be contacted for more details.
  • Masks are available for sale at the resort.
  • We sell use & throw masks and you can contact the front desk for the same.
  • For the safety of our guests, we are not allowing visitors inside the resort.
  • You may contact the front desk or our Sterling Cares Champions immediately and the appropriate protocols will be followed.
  • Wifi is available at most of our resorts and can be availed at a nominal fee. You can contact the front desk for details.
  • For the overall safety of all our guests, we are not allowing outside food into the resort.
  • We request all our guests to wear their masks when they are outside their room. This is for the safety of all our guests.
  • Yes, but please inform us in advance.